Introduction:

Ping has a one-month return policy, which helps the customers to return the product if they change their minds within the given period. Moreover, on the other hand, Ping will not be able to consider the product once it comes after a month and no refund or exchange can be offered. Items that include subscriptions are exempted from being returned.

Returning Product Online:

  1. Make sure your return policy is clear and concise.
  2. Be sure to include your order number and the reason for returning the product.
  3. Include a contact information for your customer service representative if you have one.

Please return your product to the following address: 42 Revel stoke Road, London, SW18 5PD, United Kingdom Your order confirmation and receipt will be included in the package. You should also attach the form that is given on the invoice’s back side. The shipping product’s tracking information will be included in the package.

Returning Products Through Stores: 

  • Make sure the product is unused and in the same condition as when it was sold
  • If the product is defective, provide a physical evidence of that
  • If you have to return the product for a refund, make sure you have all of the necessary paperwork
  • Make sure you get a full refund or credit for the product

Bring your item, which must be in its original condition and not defected.Order confirmation form.Your bank card, if used while purchasing that product.

Once you have completed the general requirements, you can approach any salesperson at the store and ask them to process your return. ..

Refunds: 

After the package has been shipped and inspected, the customer will be notified via email of his returned product. Moreover, approval or rejection of your refund will also be informed through email. ..

Ping refunds take up to 15 working days, once your product is eligible for the refund; you will be notified of the approval and get confirmation mail of the procedure. Your credit card or initial method of payment will be debited automatically. ..

If you have not received your refund within the usual time frame, please check your bank account again and contact your credit card company if the issue persists. If all other methods fail, please reach out to Hello@Pingishere.com. ..

If you received a defective product, you may not receive a refund. If the product was purchased on sale, the refund will not be granted. Only items that were sold at a discounted price are eligible for a refund. If the original receipt and label are missing, this can cause a problem for customers when requesting refunds.

Ping’s exchange policy is similar to their refund policy, but there are some conditions on which the customer can exchange their products. ..

If you are unhappy with your purchase, you can exchange it within the same 30-day window as a refund. However, this policy is only applicable if you receive a defective product. You are not allowed to buy a new product in lieu of an exchange, and you are only allowed to exchange with the same damaged product at the time of purchase. ..

Every company has its own way of catering to its customers’ needs and making its procedures less time-consuming and hassle-free. Their return scheme of 30 days can satisfy more customers and will be able to buy the product with more confidence, as they will have enough time to change their minds, but with few restrictions. ..

Customers can return their products online and in stores, no matter which mode of shopping they have chosen. One can easily exchange their item on any Ping store, whereas for return, they have to follow their rules and if they get the approval for their refund, the whole amount excluding the shipping cost will be debited within 15 working days. ..

If you have any questions about your order, please contact customer care. ..